Ambiance Devices

Ambiance DevicesAmbiance DevicesAmbiance Devices

Ambiance Devices

Ambiance DevicesAmbiance DevicesAmbiance Devices
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Terms and Conditions

 

TERMS AND CONDITIONS

Last Updated: [6-21-26]

Welcome to the Ambiance Devices website ("Site"). These Terms and Conditions ("Terms") govern your access to and use of the Site and the purchase of products from Ambiance Devices.

By accessing this Site or purchasing products from us, you agree to be bound by these Terms. If you do not agree, please do not use this Site.

1. Company Information

Ambiance Devices
5535 Memorial Drive, Suite F-572
Houston, Texas 77007
Phone: 325-208-4218

Throughout these Terms, "Ambiance Devices," "we," "us," and "our" refer to Ambiance Devices.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to make purchases through the Site. By using the Site, you represent that you meet these requirements.

3. Products and Pricing

We strive to ensure that product descriptions, specifications, images, pricing, and availability are accurate. However, errors may occur.

We reserve the right to:

  • Correct any errors, inaccuracies, or omissions. 
  • Change product pricing without notice. 
  • Limit quantities available for purchase. 
  • Discontinue products at any time. 
  • Refuse or cancel orders affected by pricing or inventory errors. 

Product images are for illustrative purposes only and may differ from the actual product.

4. Orders and Acceptance

Your order constitutes an offer to purchase products from us.

An order is not accepted until:

  • Payment has been authorized and processed; and 
  • We have confirmed shipment or otherwise accepted the order. 

We reserve the right to refuse or cancel any order for any lawful reason, including suspected fraud, pricing errors, inventory shortages, or compliance concerns.

5. Payment

Payment must be received before products are shipped unless otherwise agreed in writing.

We accept payment methods displayed at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method.

Applicable sales tax will be charged as required by law.

6. Shipping and Delivery

Shipping times are estimates only and are not guaranteed.

Risk of loss and title to products pass to you upon delivery to the carrier or upon delivery to you, depending on applicable law and shipping terms.

We are not responsible for:

  • Carrier delays; 
  • Weather-related disruptions; 
  • Incorrect shipping addresses provided by customers; 
  • Events beyond our reasonable control. 

Customers are responsible for providing accurate shipping information.

7. Returns and Refunds

Returns are subject to our Return Policy, which is incorporated into these Terms by reference.

Unless otherwise stated in our Return Policy:

  • Products must be returned in original condition. 
  • Return requests must be made within the stated return period. 
  • Certain items may be non-returnable, including custom, special-order, clearance, or opened electronic products where permitted by law. 

Refunds will be issued to the original payment method after inspection and approval of returned merchandise.

8. Product Warranties

Any manufacturer warranties provided with products are the responsibility of the manufacturer.

Unless expressly stated in writing, Ambiance Devices does not provide additional warranties beyond those required by applicable law.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

AMBiance Devices DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT AS REQUIRED BY LAW.

Some jurisdictions do not allow certain warranty limitations, so portions of this section may not apply to you.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AMBIANCE DEVICES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO:

  • USE OF THE SITE; 
  • PURCHASE OR USE OF PRODUCTS; 
  • LOSS OF PROFITS; 
  • LOSS OF DATA; 
  • BUSINESS INTERRUPTION. 

OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

Some jurisdictions do not permit certain liability limitations, so portions of this section may not apply.

11. User Conduct

You agree not to:

  • Use the Site for unlawful purposes; 
  • Attempt to gain unauthorized access to our systems; 
  • Interfere with Site operation or security; 
  • Upload malicious code, viruses, or harmful content; 
  • Misrepresent your identity or payment information. 

Violation of these Terms may result in suspension or termination of access.

12. Intellectual Property

All content on the Site, including text, graphics, logos, images, product descriptions, software, and design elements, is owned by or licensed to Ambiance Devices and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or exploit Site content without prior written consent.

13. Third-Party Links

The Site may contain links to third-party websites. We do not control or endorse third-party content and are not responsible for their practices, products, or services.

14. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

15. Indemnification

You agree to defend, indemnify, and hold harmless Ambiance Devices and its owners, employees, affiliates, and agents from any claims, damages, liabilities, costs, and expenses arising from:

  • Your use of the Site; 
  • Your violation of these Terms; 
  • Your violation of any law or third-party rights. 

16. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including acts of God, natural disasters, labor disputes, government actions, internet outages, supply chain disruptions, or transportation interruptions.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.

18. Dispute Resolution and Venue

Any dispute arising out of or relating to these Terms, the Site, or any purchase from Ambiance Devices shall be resolved exclusively in the state or federal courts located in Harris County, Texas.

You consent to the personal jurisdiction and venue of such courts.

19. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

20. Waiver

Failure by Ambiance Devices to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

21. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes become effective upon posting on the Site. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

22. Contact Information

For questions regarding these Terms and Conditions, please contact:

Ambiance Devices
5535 Memorial Drive, Suite F-572
Houston, Texas 77007
Phone: 325-208-4218

Email: support@ambiancedevices.com

Return and Refund Policy

 

Return & Refund Policy

Ambiance Devices
5535 Memorial Drive, Suite F-572
Houston, Texas 77007
Phone: (325) 208-4218

Effective Date: June 21, 2026

At Ambiance Devices, we want you to be satisfied with your purchase. If you are not completely satisfied, this Return & Refund Policy explains your rights and our procedures for returns, exchanges, and refunds for products purchased through our website.

Return Eligibility

Most new, unused products may be returned within 30 days of delivery for a refund or exchange.

To qualify for a return, the item must:

  • Be in new and unused condition. 
  • Be returned in its original packaging with all accessories, manuals, cables, and included components. 
  • Include proof of purchase or order confirmation. 
  • Not be damaged due to misuse, abuse, modification, improper installation, or unauthorized repair. 

Non-Returnable Items

The following items are not eligible for return unless defective or damaged upon arrival:

  • Custom-built or special-order products. 
  • Clearance, closeout, or final-sale items. 
  • Software, digital downloads, or electronically delivered products. 
  • Products that have been installed, altered, or modified. 
  • Consumable items and batteries (unless defective). 

Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number. 
  • A description of the issue. 
  • Photographs showing the damage or defect. 

Upon verification, Ambiance Devices may, at its discretion:

  • Replace the product, 
  • Repair the product, 
  • Provide a refund, or 
  • Offer store credit. 

Return Authorization

Before returning any item, you must obtain a Return Merchandise Authorization ("RMA") number from Ambiance Devices.

To request an RMA, contact:

Ambiance Devices
Phone: (325) 208-4218
Email: support@ambiancedevices.com

Returns sent without an RMA may be refused.

Return Shipping

Unless the return is due to our error, defective merchandise, or shipping damage, customers are responsible for return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance. Ambiance Devices is not responsible for returns lost or damaged during transit.

Refunds

Once your return is received and inspected, we will notify you regarding approval or denial of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days after processing. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return results from our error or a defective product.

Exchanges

If you would like to exchange an item for a different product, please contact us for assistance. Additional charges may apply if the replacement product has a higher purchase price.

Order Cancellations

Orders may be canceled before shipment. Once an order has shipped, it will be subject to this Return & Refund Policy.

Custom or special-order products may not be canceled once production, procurement, or processing has begun.

Chargebacks

We encourage customers to contact us directly to resolve any concerns before initiating a chargeback with their payment provider. We reserve the right to dispute chargebacks when proof of delivery or compliance with this policy exists.

Limitation of Liability

To the fullest extent permitted by Texas law, Ambiance Devices' liability for any returned product shall not exceed the purchase price paid for that product.

Contact Information

For questions regarding returns, refunds, or exchanges, please contact:

Ambiance Devices
5535 Memorial Drive, Suite F-572
Houston, Texas 77007
Phone: (325) 208-4218
Email: support@ambiancedevices.com

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